Online Account Login Help For Employers and Advisers | The People's Pension https://thepeoplespension.co.uk/help Search our knowledge base for answers Wed, 07 Aug 2024 13:58:13 +0000 en-GB hourly 1 https://wordpress.org/?v=6.7.2 Do all members get their own log in details? https://thepeoplespension.co.uk/help/knowledgebase/do-all-employees-get-their-own-log-in-details/ Tue, 05 May 2015 11:09:49 +0000 http://ask.prodtpp.wpengine.com/?post_type=knowledgebase&p=1533 All employees enrolled into The People’s Pension will be able to set up an Online Account. We’ll email or post details of how to do this within their new joiner information.

You can also direct members to our quick guide to Online Accounts. Here we explain how to get set up and what members can do to manage their savings.

It’s a great idea for members to get set up to keep track of their pension savings and access their pension money online.

]]> I can’t login to Online Services – how do I reset my password? https://thepeoplespension.co.uk/help/knowledgebase/i-registered-with-the-peoples-pension-but-cannot-log-in-with-my-credentials/ Tue, 05 May 2015 11:22:47 +0000 http://ask.prodtpp.wpengine.com/?post_type=knowledgebase&p=1527 You can reset your password or memorable word yourself by following these simple steps:

  • Visit the Online Services login page and select ‘Forgotten your password? Just click here to reset it’

  • Enter the email address you registered with, then select if it’s your password, or both your password and memorable word you’ve forgotten. Once you’re finished, click ‘Request link’.

  • We’ll send a link to this email address if it’s registered with us – usually this arrives soon, so check your junk email if you haven’t received this. Follow the instructions in the email to choose new login details and reset your access.
]]> I need to set up a new employer but I’ve forgotten my login details. Can these be reset? https://thepeoplespension.co.uk/help/knowledgebase/i-need-to-set-up-a-new-employer-but-i-have-forgotten-my-login-details-can-these-be-reset/ Tue, 05 May 2015 11:14:11 +0000 http://ask.prodtpp.wpengine.com/?post_type=knowledgebase&p=1531 If you’ve forgotten any of your login details, contact us via email at support@peoplespartnership.co.uk to request new login information.

]]> I’m an adviser and can’t see one of the accounts I look after – what do I do? https://thepeoplespension.co.uk/help/knowledgebase/im-an-adviser-and-cant-login-to-access-accounts/ Tue, 05 May 2015 11:23:53 +0000 http://ask.prodtpp.wpengine.com/?post_type=knowledgebase&p=1534 To make sure you’re able to see an account you look after, you’ll need to be added as a user with permitted access. The employer should be able to do this for you by following the quick steps in our Quick Guide to Online Services.

If you’re still having trouble seeing one of the accounts you’ve registered,  please get in touch and we’d be happy to help.

]]> What do I need to register for Online Services? https://thepeoplespension.co.uk/help/knowledgebase/what-do-i-need-to-register/ Sun, 26 Apr 2015 13:33:49 +0000 http://ask.prodtpp.wpengine.com/?post_type=knowledgebase&p=1129 To register, we need your email address and basic contact details.

We’ll then send you a confirmation email with the details you need to activate your account.

After you’ve activated your account, you’ll be asked to choose a password and security word. You’ll need to enter your password and two letters from your security word each time you log in.

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